Refund policy

At Vintage Suppliers 1989, we want you to order with confidence. 
We understand how important finding the right stock is, which is why we offer a straightforward process for returns and exchanges.

Please review our return conditions below.

Returns & Exchanges

You can request a return or exchange within 14 calendar days of receiving your order.

To start your return, visit our portal:

Start a Return or Exchange

Simply enter your order number and the email address associated with your purchase. Our portal will guide you through the available return and exchange options, shipping methods and applicable costs.

Return Conditions

For standard returns, the following conditions apply:

  • Returns are eligible within 14 days of receipt.
  • Products must be returned in the same condition as received, without having been worn, washed, altered or otherwise processed.
  • Complete bundles or bales must be returned, including all originally supplied pieces. Individual garments cannot be returned separately.
  • If the same product category was purchased in multiple grades (for example, Grade A and Grade B, or Grade B and Grade C), all bundles or bales of that category must be returned together, regardless of grade.
  • Partial returns or returns of selected grades within the same product category are not accepted under our standard return arrangements.
  • Returns must be registered through our online returns portal before products are sent back.
  • Returns must be shipped within the applicable return period. Returns sent outside this period may be rejected and returned to the sender at the sender’s expense, except where statutory rights apply.

These conditions apply to our standard return arrangements and do not restrict applicable statutory consumer rights.

Return Shipping

For standard returns, customers are responsible for return shipping costs.

You can choose between the following return shipping options:

Prepaid Return Shipping Label

Purchase a prepaid return shipping label directly through our online returns portal.

  • The return carrier is automatically assigned based on the available shipping service and cannot be selected or changed.
  • Depending on the carrier and location, a printable shipping label or QR code will be provided.
  • The applicable shipping fee is displayed before confirmation and deducted from your refund.
  • If the assigned carrier is unsuitable, you may instead choose to arrange return shipping yourself through the alternative option in the portal.

Arrange Your Own Return Shipping

You may arrange and pay for return shipping directly with a carrier of your choice.

  • You are responsible for arranging the shipment and paying all associated shipping costs.
  • No prepaid return label will be provided by Vintage Suppliers 1989.
  • The return address and shipping instructions will be provided through the returns portal.
  • We strongly recommend using a tracked and insured shipping service.

Refunds

Once your return arrives at our warehouse, it will be inspected against the original order. Please allow 10–14 working days for our standard return inspection and processing.

Approved refunds are issued to the original payment method, unless an exchange or store credit has been expressly agreed.

Original shipping costs are generally non-refundable for voluntary returns, except where reimbursement is required by law.

For consumers exercising their statutory right of withdrawal, reimbursement will be made within 14 days of receiving the withdrawal notification. We may withhold reimbursement until the returned products are received.

Please note that your bank or payment provider may require additional time to process the refund.

Right of Withdrawal

Consumers purchasing online generally have the statutory right to withdraw from their purchase within 14 calendar days of receiving their goods, without providing a reason.

To exercise this right, you can use our online returns portal or notify us at support@vintagesuppliers1989.com before the withdrawal period expires.

After notifying us of your withdrawal, you have a further 14 days to return the products.

You may inspect the products to establish their nature, characteristics and condition. Handling beyond what is necessary for this purpose may result in a deduction for diminished value, where permitted by law.

Our standard return conditions do not limit statutory withdrawal rights or other applicable legal remedies.

Responsibility for Return Shipments

Customers are responsible for ensuring that returned products are securely packaged and correctly addressed.

For customer-arranged return shipments, the risk of loss or damage during transport generally remains with the customer until the products are received at our warehouse, subject to applicable law.

Vintage Suppliers 1989 is not responsible for loss, damage or delivery failures caused by a carrier independently selected and contracted by the customer.

For prepaid return shipments arranged through our returns portal, responsibility for transport issues will be assessed according to the applicable shipping arrangements and legal requirements.

Customers should retain their proof of shipment and tracking information until their return has been successfully processed.

International Returns

For returns from outside the European Union, customers are responsible for following applicable customs procedures. Any duties, taxes or customs-related charges will be handled according to the circumstances of the return and applicable rules.

Questions or Assistance?

If you have any questions or concerns regarding your order, our customer service team is happy to assist you.

Contact us at support@vintagesuppliers1989.com.

For returns and exchanges, please use our online returns portal.

Thank you for choosing Vintage Suppliers 1989.

BUY. RESELL. REPEAT.