Refund policy

At Vintage Suppliers 1989, we are committed to providing high-quality products and exceptional service to our valued customers.

We strive to ensure that you are satisfied with every order from Vintage Suppliers 1989. However, if you encounter any issues, please follow the guidelines below.

Eligibility for Returns

To be eligible for a return:

  • Items must be in the same condition as received, unused, and in their original packaging.
  • A return request must be submitted within 48 hours after delivery.
  • Returns must be pre-approved before being sent back. Unauthorized returns will not be accepted.
  • All pieces of a category, including different grades, must be returned. 

To request a return, please contact us at support@vintagesuppliers1989.com.

If your return is approved, we will provide instructions on how and where to send your package.

Return costs are the responsibility of the sender.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • You received an incorrect item.
  • There is an issue with the grading of your order.

We will evaluate the issue and do our best to resolve it. However, please note that our sacks, bundles, and bales may contain up to 15-20% Grade B items (Grade B orders can contain up to 15-20% Grade C items) due to the vintage/second hand nature of the items and the human sorting process involved. This is industry standard for bulk vintage wholesale orders, and sales remain final.

Refund Conditions:

  • If a return is approved, we will refund the product cost only.
  • Shipping costs are non-refundable.
  • International customers: Your local VAT, which is applied at customs clearance, is non-refundable. If prepaid by us it will be deducted from the refund value.

Please note: Vintage Suppliers 1989 exclusively serves businesses, including limited companies and sole traders. As a B2B (business-to-business) wholesaler, our transactions are not covered by consumer law, as we do not sell directly to the public.

Refunds

Once we receive and inspect your return. If approved, the refund will be automatically processed to your original payment method.

You can track your return using the tracking code provided by your chosen shipping carrier. After the return arrives at our warehouse, please allow up to 14 working days for us to process and notify you of your refund. If you do not receive a refund notification within this timeframe, please reach out to us via the contact form, and we will check the status for you.

Please note:

  • It may take several business days for your bank or credit card company to process and post the refund.
  • Refunds apply only to the product cost; shipping fees and international VAT are non-refundable.
  • For returns sent from outside the European Union (EU), customers are responsible for arranging and covering return shipping, including any applicable customs procedures, duties, taxes, or fees.

If you have any questions or require further clarification regarding our returns and refund policy, please feel free to contact us at support@vintagesuppliers1989.com.